1. Owner Details

Please share the primary owner contact details so we can confirm the next steps.

Full name *

Email address *

Mobile number *

Alternative number

Preferred contact method

Best time to contact

Owner type

ID / passport number

Residential address

Tax number (optional)

VAT registered?

VAT number (if applicable)

Emergency contact name

Emergency contact number

2. Company, Trust or Joint Ownership Details

Complete this section only if the property is owned by a company, trust, joint owners or another entity.

Entity name

Registration number / trust number

Registered address

Authorised representative name

Authorised representative ID / passport number

Authorised representative email

Authorised representative phone

Capacity of authorised representative

Beneficial owner details

Names of all co-owners (if jointly owned)

Is the person completing this form authorised by all co-owners?

3. Property Basics

This helps us assess the property and plan onboarding logistics.

Full property address *

Suburb

City

Province

Property type

Premises type

Ownership type

Unit number (if applicable)

Building / complex / estate name (if applicable)

Floor number (if apartment)

Lift access?

Stairs required?

Number of stair flights (if applicable)

Number of bedrooms

Number of bathrooms

Number of en-suite bathrooms

Maximum guest capacity

Parking available?

Number of parking bays

Parking bay numbers

Visitor parking available?

Garage available?

Street parking available?

Security access required?

Building / estate manager name

Building / estate manager contact number

4. Current Short-Term Rental Status

If the property has existing listings or is currently managed, add whatever information you have available.

Is the property already operating as a short-term rental?

Current platforms (if applicable)

Airbnb link

Booking.com link

Vrbo link

LekkeSlaap link

5. Current Performance

Complete this section if the property is already operating or has operated as a short-term rental before. If not applicable, leave blank or select Not sure.

Average monthly booking revenue over last 3 months

Average monthly booking revenue over last 6 months

Average monthly booking revenue over last 12 months

Best month revenue

Worst month revenue

Average nightly rate

Occupancy rate

Average number of bookings per month

Average length of stay

Review score

Number of reviews

Current cleaning fee charged to guests

Current management fee / commission

Current cleaning cost per turnover

Current laundry cost per turnover

Current monthly consumables cost

Any other regular short-term rental costs?

6. Property Specifications

Operational details help us plan setup, guest readiness and logistics.

7. Building, HOA and Short-Term Letting Rules

If you’re unsure about any building or estate rules, please select “Not sure” where available.

8. Insurance and Risk

Insurance details help us ensure the property is appropriately protected for short-term letting.

Building insurance in place?

Contents insurance in place?

Public liability cover in place?

Has your insurer been informed that the property may be used for short-term letting?

Insurer name

Policy number

Broker / insurer contact person

Broker / insurer contact number

Claims contact number

Known risks

Gas appliances on site?

Electrical compliance certificate available?

Gas compliance certificate available?

Smoke alarms / fire safety equipment available?

I understand that I remain responsible for ensuring that the property is adequately insured for short-term letting use, and that Haven is not responsible for rejected insurance claims where the property was not correctly insured or disclosed.

9. Banking and Payout Details

These details are used for owner payouts.

Account holder name

Bank name

Branch code

Account number

Account type

Statement email address

Payout email address

Payout frequency preference

Billing name

Billing address

VAT number (if applicable)

Payout notes

I confirm that the banking details provided are correct and that Haven may use these details for owner payouts.

10. Access, Keys and Security

These details support access planning for onboarding, cleaning and guest check-in.

Number of house key sets

Number of gate remotes

Number of garage remotes

Number of access tags / cards

Parking access details

Key safe / lockbox?

Key safe / lockbox code

Smart lock?

Smart lock app / access details

Wi-Fi network name

Wi-Fi password

Alarm system?

Alarm code

Armed response company

Armed response contact number

Security gate / estate access process

Building access instructions

Guest check-in instructions

Cleaner access instructions

Emergency access instructions

Refuse / bin collection instructions

Loadshedding / inverter instructions

Parking instructions for guests

Areas guests may not access

11. Cleaning, Laundry, Linen and Consumables

These details help us plan cleaning and linen setup before go-live.

Who will manage cleaning?

Existing cleaner name

Existing cleaner contact number

Cleaning notes

Deep clean required before go-live?

Laundry option

Existing laundry supplier details

Linen provided by owner?

Number of linen sets per bed

Number of towel sets per guest capacity

Extra linen stored on site?

Linen storage location

Condition of current linen and towels

Mattress protectors available?

Pillow protectors available?

Consumables package required?

Consumables storage location

Cleaning / laundry / consumables notes

I understand that I am responsible for supplying sufficient linen, towels and replacement items unless otherwise agreed in writing.

12. Maintenance

Share any preferred service providers and key maintenance information for the property.

Preferred plumber name and contact

Preferred electrician name and contact

Preferred handyman name and contact

Pool service contact

Garden service contact

Appliance repair contact

Internet provider support contact

Geyser location

DB board location

Water shut-off location

Gas shut-off location

Pool pump location

Known maintenance issues

Appliance warranty details

Emergency repair approval limit

Custom approval amount

Should Haven contact the owner before non-emergency repairs?

Any contractors that must not be used?

I authorise Haven to arrange emergency repairs where reasonably necessary to protect the property, guests, future bookings or the owner’s interests, up to the approved amount selected.

13. Listing, Marketing and Guest Rules

These details help us create the listing and align guest expectations.

14. Services Required from Haven

Please select the level of support you are looking for. This helps us understand whether you need full short-term rental management, part-time support, or a custom service arrangement.

15. Management Package and Owner Goals

Your goals help us recommend the best onboarding and management approach.

16. Final Declarations and Signature

Please confirm the declarations below before submitting.

I understand Haven may request supporting documents after reviewing this form. I consent to Haven collecting, storing and processing my personal information and information relating to the property for onboarding, managing, marketing and operating the property for short-term letting. I understand that short-term rental income may be taxable and that I am responsible for my own tax affairs, VAT obligations and professional tax advice. Haven is not my tax advisor. I confirm that the information provided is true, accurate and complete to the best of my knowledge.

Owner signature (type full name) *

Date submitted *

Complete Your Haven
Onboarding

STEP-BY-STEP VERIFICATION

Your Property Profile

1. Owner Details

2. Company, Trust or Joint Ownership Details

3. Property Basics

4. Current Short-Term Rental Status

5. Current Performance

6. Property Specifications

7. Building, HOA and Short-Term Letting Rules

8. Insurance and Risk

9. Banking and Payout Details

10. Access, Keys and Security

11. Cleaning, Laundry, Linen and Consumables

12. Maintenance

13. Listing, Marketing and Guest Rules

14. Services Required from Haven

15. Management Package and Owner Goals

16. Final Declarations and Signature

Thank you

Complete Your HavenOnboarding

STEP-BY-STEP VERIFICATION

Your Property Profile

1. Owner Details

2. Company, Trust or Joint Ownership Details

3. Property Basics

4. Current Short-Term Rental Status

5. Current Performance

6. Property Specifications

7. Building, HOA and Short-Term Letting Rules

8. Insurance and Risk

9. Banking and Payout Details

10. Access, Keys and Security

11. Cleaning, Laundry, Linen and Consumables

12. Maintenance

13. Listing, Marketing and Guest Rules

14. Services Required from Haven

15. Management Package and Owner Goals

16. Final Declarations and Signature

Thank you

Complete Your Haven
Onboarding